PBX SOLUTIONS
Cloud and On-Premise PBX Switchboard Phone Systems
Enhance your business communication with our advanced PBX switchboard phone systems, tailored to meet the needs of modern enterprises. Whether you prefer a Cloud-based solution for flexibility and scalability or an On-Premise system for complete control and customisation, we have you covered. Our PBX systems streamline call management, offer high-quality voice connectivity, and integrate seamlessly with CRM platforms, making it easy to stay connected. With features like call forwarding, voicemail, IVR, and remote access, your team can communicate effortlessly from anywhere. Transform your communications today with our reliable and cost-effective PBX solution.
Cloud/Hosted PBX Solutions
Our Cloud PBX (Hosted PBX) systems provide an efficient, flexible, and scalable communication solution for businesses of all sizes. With a Cloud PBX, there’s no need to invest in expensive hardware or worry about maintenance—everything is managed and hosted securely in the cloud. This system allows your team to connect seamlessly from anywhere, making it ideal for businesses with remote or hybrid workforces. Enjoy a comprehensive range of features, including call routing, voicemail, IVR, and conferencing capabilities, all accessible from multiple devices. With reliable data backup, robust security, and 24/7 support, our Cloud PBX ensures that your communication infrastructure is always up and running, so you can focus on growing your business.
Key Benefits:
- Cost Savings: Reduced upfront costs, no hardware maintenance.
- Scalability: Easily add or remove users as your business grows.
- Remote Access: Connect from anywhere, anytime, on any device.
- Enhanced Security: Data protection with encryption and regular backups.
On-Site Hosted PBX Solutions
For businesses that require complete control and customisation, our On-Site Hosted PBX systems are the perfect solution. Hosted directly on your premises, these systems provide all the features of a traditional PBX with added flexibility to tailor your communication network to your exact needs. An On-Site PBX system ensures full ownership of your infrastructure, allowing for highly customisable configurations and integrations with existing technology. This setup is ideal for businesses that prioritize data privacy, have specific compliance requirements, or need a more permanent, robust solution. With expert installation and ongoing support, we make sure your on-site PBX system operates smoothly to keep your team connected.
Key Benefits:
- Customisation: Tailor your system to specific business requirements.
- Data Ownership: Complete control over your data and compliance.
- Reliability: Direct control over maintenance and hardware performance.
- High Security: Enhanced privacy with internal data management
onsite solutions for small and large businesses
features and functionalities
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Call Routing and Forwarding
Direct incoming calls to the appropriate extension or external number, reducing wait times and enhancing customer service.
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Voicemail and Voicemail-to-Email
Allow users to receive voicemail messages and access them via email for convenient listening and management.
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Auto-Attendant/IVR (Interactive Voice Response)
Automated menus guide callers to the correct department or extension without needing a live operator.
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Call Queues
Place incoming callers in a queue when all operators are busy, with wait time announcements and hold music.
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Conference Calling
Enable multiple people to join a single call, enhancing team collaboration and customer interactions.
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Call Recording
Record calls for quality assurance, training, and compliance purposes, with secure storage options.
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Call Analytics and Reporting
Access detailed reports on call volume, duration, peak times, and more, helping improve customer service and optimize staffing.
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Extension Dialing
Provide internal extensions, making it easy for employees to communicate within the organisation.
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Customisable Hold Music and Messages
Play music or provide informative messages to callers on hold, creating a professional experience.
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VoIP (Voice over IP) Capability
Use internet connectivity for calls, reducing costs and enabling more flexible calling options.
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Personalised Greetings
Enable custom voicemail greetings and call handling based on user settings or time of day.
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Security Features
PBX systems often include security measures like encrypted calls, access control, and fraud detection.